Cisco's video conferencing platform, deeply integrated with enterprise IT and Cisco hardware.
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Webex vs Zoom
Comparing Webex and Zoom to help you pick the right Video Conferencing for your needs.
| Feature | Webex | Zoom |
|---|---|---|
| Pricing | Freemium | Freemium |
| Platforms | Web, macOS, Windows, iOS, Android | Web, macOS, Windows, iOS, Android, Linux |
| Editorial rating | ★ 3.9 / 5 | ★ 4.2 / 5 |
| Starting price | $0/month | $0 |
| Community votes | 15 | 521 |
Webex Pros & Cons
- Deep integration with Cisco's existing enterprise networking, phone systems, and collaboration hardware, valuable for organizations already standardized on Cisco infrastructure
- Strong security and compliance certifications specifically favored by large, regulated organizations (government, healthcare, financial services)
- Mature webinar and large-event capabilities for organizations running big virtual events alongside regular meetings
- Established enterprise support relationships and account management typical of long-standing Cisco enterprise contracts
- Reliable performance at scale, reflecting Cisco's networking engineering heritage applied to video infrastructure
- Interface feels less modern and polished than Zoom or Google Meet, a frequent point of user feedback
- Free tier's 40-minute meeting cap is shorter than some competitors' more generous free allowances
- Less appealing to smaller businesses or teams without an existing Cisco relationship, who'd evaluate it on pure UX terms against more modern competitors
- Onboarding and admin configuration can feel more complex than newer, more streamlined competitors built with simpler IT setups in mind
Zoom Pros & Cons
- Reliable call quality even on lower-bandwidth connections compared to many competitors
- Extremely low friction to join — works in-browser without an account for participants
- AI Companion generates meeting summaries and action items automatically
- Scales from one-on-one calls to large webinars on the same underlying platform
- Broad device and OS support including dedicated hardware room systems
- Free plan's 40-minute group meeting limit pushes most regular users to a paid plan quickly
- Has faced past security and privacy scrutiny over default settings and data handling practices
- Per-user pricing adds up for larger organizations compared to flat-rate alternatives
- Some advanced features fragment across separate add-on products (Phone, Whiteboard)
- Meeting fatigue concerns apply to Zoom as much as any video conferencing tool
Verdict: Webex vs Zoom
Webex and Zoom both serve the Video Conferencing category well, but suit different priorities. Zoom carries the stronger editorial rating (4.2 / 5), Zoom supports more platforms (6 vs 5). Based on community engagement, Zoom is currently the more widely adopted choice (521 votes), but the better fit ultimately depends on your specific pricing, platform, and feature requirements.
Frequently Asked Questions
- Which is cheaper, Webex or Zoom?
- Webex and Zoom use a similar pricing model (both freemium), so the cheaper choice depends on which specific plan tier and feature set you need rather than the base pricing model.
- Is Webex or Zoom rated higher?
- Zoom has the higher editorial rating at 4.2 out of 5, compared to Webex's 3.9 out of 5. This is Kreemhunt's own staff rating, not a public user aggregate — review the pros and cons below for specifics that matter to your use case.
- Which platforms do Webex and Zoom support?
- Webex is available on Web, macOS, Windows, iOS, Android. Zoom is available on Web, macOS, Windows, iOS, Android, Linux. Zoom covers more platforms overall, which matters if your team works across a wider range of devices and operating systems.
- Can I switch from Webex to Zoom (or vice versa)?
- Most video conferencing tools, including Webex and Zoom, support data export in standard formats, making migration possible though rarely fully automatic. Expect to manually verify that custom configurations, integrations, and historical data transfer correctly, and budget time for the team to adjust to workflow differences between the two products.
- Should I choose Webex or Zoom?
- Webex and Zoom both serve the Video Conferencing category well, but suit different priorities. Zoom carries the stronger editorial rating (4.2 / 5), Zoom supports more platforms (6 vs 5). Based on community engagement, Zoom is currently the more widely adopted choice (521 votes), but the better fit ultimately depends on your specific pricing, platform, and feature requirements.