Help Scout

Help desk software designed to feel like email rather than a ticketing system.

Paid WebiOSAndroid
11
Visit Help Scout → www.helpscout.com/

Help Scout Referral Code & Link

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Help Scout logo — Help desk software designed to feel like email rather than a ticketing system.

Quick Summary

Help Scout is a customer support help desk that presents shared inboxes in a format closer to regular email than a traditional ticket queue, aimed at small-to-mid-sized support teams who find Zendesk's interface too complex for their needs.

Pricing: Paid Platforms: Web, iOS, Android Category: Customer Support Tools

Help Scout at a Glance

Category Customer Support Tools
Pricing model Paid
Starting price $50 /month
Platforms Web, iOS, Android
Best for Help desk software designed to feel like email rather than a ticketing system.
Community votes 11

Pros

  • Email-like interface is faster to learn than Zendesk's ticket-queue model
  • Built-in knowledge base tool included

Cons

  • No free tier
  • Fewer advanced workflow/automation rules than Zendesk or Freshdesk

Help Scout Pricing Plans

Official pricing as published by Help Scout. Verify current rates before purchasing.

Standard

$50 /month

  • Up to 5 users
  • Shared inbox
Get Help Scout →

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