CRM from Freshworks with built-in phone, email, and AI-powered lead scoring.
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Freshsales vs HubSpot CRM
Comparing Freshsales and HubSpot CRM to help you pick the right CRM Software for your needs.
Free CRM at its core, with marketing, sales, and service hubs built around it.
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| Feature | Freshsales | HubSpot CRM |
|---|---|---|
| Pricing | Freemium | Freemium |
| Platforms | Web, iOS, Android | Web, iOS, Android |
| Editorial rating | ★ 4.2 / 5 | ★ 4.3 / 5 |
| Starting price | $0/month | $0 |
| Community votes | 18 | 538 |
Freshsales Pros & Cons
- Built-in phone and email tracking reduces the need for separate dialer or email tracking add-ons that many competing CRMs require
- Clean, modern interface that's generally considered easier to onboard new reps onto than older, more dated CRM interfaces
- Freddy AI provides lead scoring and deal insights without a separate AI subscription, available from the Enterprise tier
- Part of the broader Freshworks ecosystem, integrating naturally with Freshdesk for support teams wanting connected sales-and-support visibility
- Genuinely usable free tier for very small teams just getting started with CRM
- Fewer third-party integrations than HubSpot or Salesforce, which can matter for businesses with an established tool stack outside the Freshworks ecosystem
- Reporting and dashboard customization is less flexible on lower-priced tiers, becoming meaningfully more capable only at Pro and above
- Built-in calling features, while convenient, may have lower per-minute call quality or higher cost than dedicated, specialized calling platforms
- Multiple pipeline support and advanced workflow automation require upgrading past the entry Growth tier
HubSpot CRM Pros & Cons
- Genuinely free core CRM with no artificial contact limits, unusual among CRM competitors
- Clean, approachable interface that doesn't require dedicated CRM administrator training
- Tight integration between CRM, marketing, sales, and service hubs when adopting multiple products
- Strong email tracking shows exactly when prospects open emails or click links
- Large ecosystem of integrations and a well-documented API
- Costs escalate quickly when moving from free CRM into paid Marketing or Sales Hub tiers
- Professional and Enterprise tier bundle pricing is significantly more expensive than many competitors
- Some advanced customization requires HubSpot-specific knowledge despite the approachable surface
- Contact-based pricing on paid marketing tiers can penalize businesses with large but low-intent lists
- Reporting customization is more limited on free and Starter tiers than dedicated BI tools
Verdict: Freshsales vs HubSpot CRM
Freshsales and HubSpot CRM both serve the CRM Software category well, but suit different priorities. HubSpot CRM carries the stronger editorial rating (4.3 / 5), Based on community engagement, HubSpot CRM is currently the more widely adopted choice (538 votes), but the better fit ultimately depends on your specific pricing, platform, and feature requirements.
Frequently Asked Questions
- Which is cheaper, Freshsales or HubSpot CRM?
- Freshsales and HubSpot CRM use a similar pricing model (both freemium), so the cheaper choice depends on which specific plan tier and feature set you need rather than the base pricing model.
- Is Freshsales or HubSpot CRM rated higher?
- HubSpot CRM has the higher editorial rating at 4.3 out of 5, compared to Freshsales's 4.2 out of 5. This is Kreemhunt's own staff rating, not a public user aggregate — review the pros and cons below for specifics that matter to your use case.
- Which platforms do Freshsales and HubSpot CRM support?
- Freshsales is available on Web, iOS, Android. HubSpot CRM is available on Web, iOS, Android. Both tools cover a similar range of platforms.
- Can I switch from Freshsales to HubSpot CRM (or vice versa)?
- Most crm software tools, including Freshsales and HubSpot CRM, support data export in standard formats, making migration possible though rarely fully automatic. Expect to manually verify that custom configurations, integrations, and historical data transfer correctly, and budget time for the team to adjust to workflow differences between the two products.
- Should I choose Freshsales or HubSpot CRM?
- Freshsales and HubSpot CRM both serve the CRM Software category well, but suit different priorities. HubSpot CRM carries the stronger editorial rating (4.3 / 5), Based on community engagement, HubSpot CRM is currently the more widely adopted choice (538 votes), but the better fit ultimately depends on your specific pricing, platform, and feature requirements.