Lookback

Lookback provides a platform for conducting live user interviews, unmoderated usability tests, and diary studies, with screen and face recording, session highlights, and collaborative note-taking for research teams. Used by UX researchers wanting video-based qualitative research tools.

What Makes Lookback Stand Out

Live interview mode enables moderated sessions with real-time researcher presence. Timestamped highlights and clips for sharing specific moments with stakeholders

Screen and face recording captures both what users see and their reactions

Pricing and Plans

Lookback is a paid product, reflecting its position as a professional tool. Pricing is structured to match the scale and needs of the organizations that use it.

Who Should Use Lookback

Lookback is best for teams and individuals who need user research tools capabilities and where live interview mode enables moderated sessions with real-time researcher presence. It may not be the right fit when session limits on all plans can constrain research volume.

Verdict

Lookback delivers on its core promise as a user research tools tool. Lookback provides a platform for conducting live user interviews, unmoderated usability tests, and d... For teams evaluating user research tools options, Lookback is worth considering based on its specific strengths and how they align with your requirements.

Unmoderated Remote Testing

Lookback supports unmoderated remote sessions: participants complete tasks independently with screen and voice recording, without a researcher present. This mode enables collecting more sessions at lower cost than moderated interviews while still capturing rich video evidence of user behavior.

Research Repository

Lookback stores all session recordings in an organized repository with search across transcripts and notes — enabling finding relevant past research when a new question arises that previous sessions may have already addressed.

Participant Recruitment Integration

Lookback integrates with participant recruitment platforms — enabling scheduling sessions directly from the participant recruitment workflow and reducing the coordination overhead between finding participants and conducting sessions.

Session Transcript Search

Lookback generates automatic transcripts of recorded sessions — enabling full-text search across all recordings to find every instance where participants mentioned a specific feature, frustration, or concept without watching each recording from start to finish.

Overall rating: 4.0 / 5

Lookback is the user research platform for live moderated interviews and remote usability tests — providing the video session tools, participant management, and note-taking capabilities that UX researchers need for qualitative user research.

Live Moderated User Interviews

Lookback's live interview environment enables the researcher to observe participants through a two-way video call while taking timestamped notes synchronized with the recording. Co-researchers and stakeholders can observe the session in an invisible spectator mode — watching without the participant knowing additional observers are present.

Highlight Reel Creation

Lookback's clip creation enables marking key moments during or after sessions and assembling them into shareable highlight reels. These clips communicate research findings to stakeholders who won't watch full session recordings — the emotional impact of seeing actual user frustration is more persuasive than written reports.

Lookback vs. UserTesting

UserTesting has a larger participant panel for recruiting external testers. Lookback is stronger for moderated sessions with the researcher's own recruited participants and for the co-observer functionality that enables research team collaboration.

Overall rating: 4.1 / 5